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Privacy Policy

At SuperYacht IPTV (“we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our IPTV services, or interact with us in any other way. By accessing our website, you agree to the terms of this policy.

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1. Who We Are

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SuperYacht IPTV is a luxury maritime digital content provider, offering high-end IPTV streaming services to SuperYachts and premium marine vessels. Our registered office is located at:

Kerkenbos 1109, 6546 BC Nijmegen. Netherlands

Contact: priavcy@superyachtiptv.com

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We act as a data controller under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

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2. What Information We Collect

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a. Personal Data You Provide

We collect personal information you voluntarily give us, including:

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  • Name

  • Email address

  • Telephone number

  • Vessel name or project name

  • Billing and shipping address

  • Payment information (processed securely through third-party gateways)

  • Login credentials for service access

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b. Technical Data

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When you visit our website, we may collect:

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  • IP address

  • Browser type and version

  • Device identifiers

  • Access times and referring websites

  • Cookies and similar tracking technologies

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c. Service Usage Data

We may collect metadata related to how you use the IPTV service:

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  • Device types and IDs

  • TV or screen resolution

  • Viewing habits (for analytics or support)

  • Error reports or diagnostics

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3. How We Use Your Data

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We use your personal data for the following purposes:

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  • To provide, maintain, and manage IPTV services onboard

  • To process orders and payments

  • To communicate with you about service updates or customer support

  • To improve website functionality and service performance

  • To comply with legal obligations (e.g., VAT, export controls)

  • To detect and prevent fraud or unauthorised use

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We do not sell or rent your personal data to third parties.

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4. Legal Basis for Processing

Under GDPR, we rely on the following lawful bases:

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  • Contractual necessity – to deliver the services you request

  • Consent – where you’ve explicitly given it (e.g., for marketing)

  • Legal obligation – to comply with law

  • Legitimate interest – to improve services and ensure security

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5. Data Sharing and Disclosure

We may share your information with:

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  • Trusted third-party providers, such as:

    • Payment processors (e.g., Stripe)

    • Cloud infrastructure providers (e.g., AWS)

    • Email communications platforms

    • Technical support teams

  • Legal or regulatory authorities, if required

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All partners are vetted for GDPR compliance and are contractually bound to protect your data.

 

6. International Data Transfers

If your data is transferred outside the EEA, we ensure adequate protection through:

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  • Standard Contractual Clauses (SCCs) approved by the European Commission

  • Transfers only to countries with appropriate safeguards

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7. Data Retention

We retain your personal data only for as long as necessary:

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  • To provide services

  • To comply with legal and accounting requirements

  • To resolve disputes or enforce contracts

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Retention periods vary depending on the nature of the data.

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8. Your Rights Under GDPR

You have the right to:

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  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion (“right to be forgotten”)

  • Object to or restrict certain processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with a supervisory authority (e.g., the Dutch Data Protection Authority)

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To exercise any of these rights, please contact: legal@superyachtiptv.com

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9. Cookies and Tracking

We use cookies for:

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  • Site performance and analytics

  • Remembering preferences

  • Tracking technical issues

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You can manage cookies through your browser settings. A full Cookie Policy is available [here – link if separate].

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10. Security Measures

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We implement appropriate technical and organisational safeguards, including:

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  • SSL encryption

  • Role-based access controls

  • Secure data centre’s (AWS or similar)

  • Regular audits and vulnerability assessments

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However, no online transmission or storage method is 100% secure.

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11. Changes to This Privacy Policy

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We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

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12. Contact Us

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For any privacy-related questions or concerns, please contact:

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SuperYacht IPTV – Privacy Officer

Email: privacy@superyachtiptv.com

Address: Kerkenbos 1109, 6546 BC Nijmegen. Netherlands.

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